Terms of Service

1. Description of Services

Crest Digital Ventures LLC provides done-for-you text message automation and phone communication systems for local businesses, including but not limited to: missed call text-back, automated appointment reminders, after-hours auto-responders, AI website chat widgets, review request automation, and lead follow-up sequences ("Services"). All Services are configured and managed by MetroAIPro on behalf of the Client using the Client's existing business phone number and business information.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or your business to use our Services. By accepting these Terms, you represent and warrant that you meet these requirements and that all information you provide to us is accurate, current, and complete.

3. Onboarding & Account Setup

Upon subscription, MetroAIPro will initiate an onboarding process. You agree to:

• Provide accurate and complete business information, including legal business name, address, phone number, industry, and website URL as required for A2P 10DLC carrier registration.
• Cooperate with MetroAIPro's technical team in a timely manner to complete phone line configuration, calendar integration, and template review.
• Review and approve all custom SMS message templates before they are activated.
• Notify MetroAIPro promptly of any changes to your business phone number, booking system, or business information that may affect service delivery.

MetroAIPro targets a setup completion window of one (1) business day from receipt of all required client information. Delays caused by incomplete information, unresponsiveness, or third-party carrier processing times are outside our control and do not constitute a breach of these Terms.

4. Fees, Billing & Payment

• Setup Fee: A one-time, non-refundable setup fee is charged upfront upon enrollment. This fee covers system configuration, custom message template creation, booking system integration, and A2P 10DLC carrier compliance registration. Work begins immediately upon payment; accordingly, setup fees are non-refundable once onboarding has commenced.
• Monthly Subscription: Monthly service fees are billed in advance on a recurring basis starting on the date your service goes live. By providing payment information, you authorize MetroAIPro to charge your payment method automatically on each billing date.
• Price Changes: MetroAIPro reserves the right to modify subscription pricing with at least thirty (30) days' written notice to you via email. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.
• Failed Payments: If a payment fails, we will attempt to retry the charge. If payment remains outstanding after ten (10) days, MetroAIPro reserves the right to suspend or terminate Services until the account is brought current.
• Taxes: You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in connection with your use of the Services.

5. Cancellation & Termination

• Cancellation by Client: You may cancel your subscription at any time by notifying MetroAIPro via email or text at least three (3) business days before your next billing date. Upon cancellation, your Services will remain active through the end of the current paid billing cycle and will not renew. No partial-month refunds are issued.
• Termination by MetroAIPro: We reserve the right to suspend or terminate your account immediately and without notice if you violate these Terms, engage in prohibited conduct, fail to pay fees, or if required by law or carrier regulation.
• Effect of Termination: Upon termination, all licenses granted to you under these Terms will cease. MetroAIPro will disable your automated messaging workflows and, upon written request, provide you with a copy of your approved message templates within 10 business days.

6. SMS Messaging Compliance Obligations

MetroAIPro operates as a service provider and configures SMS automation on your behalf. As the business owner and registered sender, you bear ultimate legal responsibility for the messages sent to your customers. The opt-in methods, message frequency, and opt-out/help mechanics described here and on our SMS Terms & Consent page reflect how the Services are configured by default. You agree to:

• Only send automated messages to individuals who have provided a clear opt-in — including customers who initiated contact with your business by calling or texting your number first (a missed call to your published number is treated as that customer's opt-in to one automated reply), customers who checked an SMS consent box on a form, or customers who otherwise provided prior express written consent. Never treat a purchase alone, or a number obtained from a third-party list, as consent.
• Collect consent for marketing and promotional messages separately from consent for informational and service-related messages, using distinct, unchecked checkboxes, and send promotional content only to customers who affirmatively opted in to it.
• Identify your business by name in the first automated message a customer receives.
• Include "Reply STOP to opt out" or equivalent opt-out language in all outbound message templates, as required by TCPA and CTIA guidelines, and honor "Reply HELP" requests with support contact information.
• Honor all opt-out requests immediately and instruct MetroAIPro to update suppression lists accordingly.
• Provide truthful and complete information for A2P 10DLC registration. Submitting false information to carriers is a violation of federal law and these Terms, and MetroAIPro accepts no liability for consequences resulting from inaccurate registration data supplied by the Client.
• Not use the Services to send spam, unsolicited bulk messages, illegal content, threats, harassment, or any content that violates TCPA, CAN-SPAM, FCC regulations, or applicable state law.

7. Prohibited Uses

You may not use MetroAIPro's Services to:

• Send messages to recipients who have opted out or requested not to be contacted.
• Transmit false, misleading, defamatory, obscene, or unlawful content.
• Impersonate any person or entity or falsely represent your affiliation with any organization.
• Violate any local, state, federal, or international law or regulation.
• Resell, sublicense, or redistribute MetroAIPro's systems, technology, or templates to third parties.
• Reverse engineer, decompile, or attempt to extract the source code of any MetroAIPro software or platform.

8. Intellectual Property

All content on metroaipro.com, including text, graphics, logos, message templates, and software, is owned by or licensed to Crest Digital Ventures LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the custom message templates created for your business solely for operating your business through the Services. This license terminates upon cancellation or termination of your account. MetroAIPro retains all other intellectual property rights.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. METROAIPRO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Guarantees of uninterrupted, error-free, or secure service.
• Guarantees of specific business results, revenue recovery, or customer response rates.
• Guarantees of carrier delivery — message delivery is subject to mobile carrier rules, network conditions, and A2P 10DLC registration status, which are outside MetroAIPro's control.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, METROAIPRO LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, CUSTOMERS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL METROAIPRO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS EXCEED THE TOTAL AMOUNT YOU PAID TO METROAIPRO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Crest Digital Ventures LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including TCPA; (d) messages sent to your customers through the Services; or (e) any inaccurate information you provided during onboarding or A2P registration.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or the Services that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Hudson County, New Jersey. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

13. Modifications to These Terms

MetroAIPro reserves the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on our website at least fourteen (14) days before the changes take effect. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.

14. Entire Agreement & Severability

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crest Digital Ventures LLC regarding the Services and supersede all prior agreements or understandings. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Contact Us

For billing inquiries, cancellations, legal notices, or questions about these Terms, please contact us: