Privacy Policy

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Contact and lead form data: Name, business name, phone number, email address, industry, and any message you submit through our contact or demo request forms.
• Booking information: Appointment details collected when you schedule a demo via our Calendly booking system.
• SMS communications: Text messages you send to us and consent records created when you opt in to receive SMS messages.
• Client onboarding data: Business details, phone numbers, and configuration information you provide when becoming a MetroAIPro client.

b. Information Collected Automatically

• Usage data: IP address, browser type, device type, pages visited, referring URL, and time spent on pages, collected via server logs and Google Analytics 4.
• Cookies: We use cookies and similar tracking technologies to analyze site traffic and improve user experience. You may disable cookies in your browser settings; doing so may affect site functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to your demo requests, inquiries, and quote submissions.
• Set up, configure, and deliver our text automation and appointment systems for your business.
• Send you service-related notices, billing updates, and technical alerts.
• Send SMS or email marketing communications if you have expressly opted in.
• Analyze usage trends to improve our website and services.
• Comply with applicable law, including TCPA, CTIA guidelines, and A2P 10DLC carrier requirements.
• Enforce our Terms of Service and protect the rights and safety of MetroAIPro and others.

3. SMS & Text Messaging Compliance

MetroAIPro is committed to full compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and A2P 10DLC carrier registration requirements. The following terms govern our SMS communications. Full program details, including exactly how the missed-call text-back opt-in works, are on our dedicated SMS Terms & Consent page.

• Consent — how you opt in: We only send text messages to individuals who have taken a clear opt-in action, which includes: (a) voluntarily calling a business's published phone number and having that call go unanswered, which triggers one automated missed-call reply; (b) initiating a text conversation with us or a client business first; (c) checking an SMS consent box on our contact or demo forms; (d) booking an appointment through a system that discloses SMS reminders; or (e) verbally providing a phone number and agreeing to receive texts. Consent is not a condition of purchase, is never inferred from a purchase alone, and is never purchased or acquired from a third-party list.
• Separate consent for marketing: Our web forms collect consent through two independent, unchecked checkboxes — one for informational and service-related messages, and a separate optional one for marketing and promotional messages. We record each answer separately, and we send marketing texts only to numbers whose owners checked the marketing box. Declining marketing messages does not affect the service you receive.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of STOP, we will send one final confirmation message and then cease all SMS communications. Replying HELP will provide support contact information.
• Message Frequency: Message frequency varies based on your interaction and service plan — typically no more than a handful of messages per interaction or booking cycle. We do not send unsolicited bulk messages.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• No Sharing of Opt-In Data: We do not sell, rent, share, or transfer SMS opt-in consent data or phone numbers to any third party for their own marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who help us operate our website and services, including Formspree (form submissions), Calendly (demo scheduling), Google Analytics (site analytics), and our SMS platform provider (e.g., Twilio or equivalent). These providers access data only as necessary to perform services on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government authority, or when we believe disclosure is necessary to protect our legal rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of Crest Digital Ventures LLC, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead form submissions are retained for up to 24 months. Client account data is retained for the duration of the client relationship and for up to 3 years afterward for tax and compliance recordkeeping. SMS consent records are retained for a minimum of 4 years in accordance with TCPA requirements.

6. Your Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Opt out of marketing SMS messages at any time by replying STOP, or email us to opt out of email marketing.
• California Residents (CCPA): California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the address below.

To submit a data rights request, contact us at hello@metroaipro.com. We will respond within 30 days.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as Calendly, Google, or industry resources). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide additional notice (such as an email notification or a prominent banner on our website). Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: